Note that this is an updated version of a white paper that first appeared in December 2001. Over the years it has been the most read white paper of all. Although it reflects policies that one hopes most companies would now be applying, this still seems to be the exception rather than the rule.
In March 2000, Harvey Thompson
of IBM published a book, “The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First
Continue reading “7 Habits Of A Truly Customer-Centric Selling Organization”
As I pointed out in a post on Technorati, Microsoft Smartphones Really Should Sell Better
. That also seems to be the view of the Microsoft board
which reduced the bonus of the CEO Steve Ballmer partly based on weakened smartphone sales.
Continue reading “Windows Phone: A Weak Name For The Microsoft Smartphone”
This week has rightly been taken up with the eulogies for Steve Jobs, that remarkable man who died this week. So a rumor which normally would have received a great deal of newspaper speculation went almost unnoticed.
Continue reading “Should Microsoft buy Yahoo”
My new Samsung Fascinate 3G Android phone, which I have had for some weeks, has made me much more aware of the importance of having websites that are mobile friendly. Continue reading “Being really mobile friendly”