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Timely Response

How quickly your company phone is answered or how quickly your company responds to an e-mail message it receives may not appear to be the most exciting of topics.  However it is one of the simplest ways of doing very much better than the competition.  That is because most companies do not handle these simple functions well. Continue reading “Timely Response”

Focus, Focus, Focus or Zig Zag

Focus, focus, focus is a phrase I have repeated often over the years to help business people and entrepreneurs define their business strategy.  Peter Drucker coined the phrase more than fifty years ago and I still think it makes a lot of sense.  The ZigZag Principle is put forward by Rick Christiansen as an approach to starting up and growing a business successfully.  It was the sharp contrast between these two concepts that intrigued me enough to read Rick’s book. Continue reading “Focus, Focus, Focus or Zig Zag”

7 Habits Of A Truly Customer-Centric Selling Organization

Note that this is an updated version of a white paper that first appeared in December 2001. Over the years it has been the most read white paper of all. Although it reflects policies that one hopes most companies would now be applying, this still seems to be the exception rather than the rule.  

In March 2000, Harvey Thompson of IBM published a book, “The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First” (McGraw-Hill).

Continue reading “7 Habits Of A Truly Customer-Centric Selling Organization”

Windows Phone: A Weak Name For The Microsoft Smartphone

As I pointed out in a post on Technorati, Microsoft Smartphones Really Should Sell Better.  That also seems to be the view of the Microsoft board which reduced the bonus of the  CEO Steve Ballmer partly based on weakened smartphone sales. Continue reading “Windows Phone: A Weak Name For The Microsoft Smartphone”